Shipping & Returns

  1. How long does shipping take? Standard delivery typically takes 3 to 7 business days. Delivery times may vary based on your location and product availability. You will receive a tracking number once your order has been dispatched.
  2. How much does shipping cost? Shipping fees depend on your delivery location and the size of your order. We offer free shipping on orders that exceed a specified amount (please specify your threshold if applicable).
  3. Can I change my shipping address after placing an order? Address changes are possible only before the order is shipped. Please contact our customer support immediately with your order number to update your shipping details.
  4. How do I track my order? Once your order is shipped, you will receive a tracking number via email or WhatsApp. Use this number to monitor your order status in real-time.
  5. What is your return policy? Returns are accepted within 7 days of receiving your order. Products must be unused, undamaged, and in their original packaging. Refunds are processed within 5 to 10 business days after we receive the returned item.
  6. Can I exchange a product? Yes, exchanges are available for damaged, defective, or incorrect items. Contact our customer support with your order details to initiate the exchange process.
  7. Who pays for return shipping? We cover return shipping costs for defective or incorrect items. For returns based on personal preference, the customer is responsible for return shipping fees.
  8. How will I receive my refund? Refunds are issued to the original payment method used during purchase. Depending on your bank or payment provider, it may take a few business days for the refund to appear in your account.
  9. What should I do if my order is lost or damaged during shipping? Please contact our support team immediately with your order number and photos if the item is damaged. We will investigate the issue promptly and work to resolve it.